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PAST PERFORMANCE QUESTIONNAIRE

Attachment 5

S O U R C E S E L E C T I O N S E N S I T I V E I N F O R M A T I O N

Name of Offeror

Cheap Custom Essays on white cap background

_______________________________________________

Name of Customer

Contract Number

Contract Value

Period of Performance ________________________________

Functional Area(s)________________________________

NAICS Code(s)________________________________

The ratings below are supplied by the organization identified above, and submitted by the offeror with their proposal.

Answers to Questions 1-6 are based on information obtained from the named organization, not the offeror. Ratings to be used are Outstanding = 5; Excellent = 4; Good = ; Fair = ; Poor = 1, and Unsatisfactory = 0. Ratings should be supported with the appropriate comments. Use only whole numbers. Anything lower than an overall rating of will constitute an unacceptable level of risk. (See Section L..7.) Neutral ratings for past performance will be assigned when there is no past performance history available. Neutral ratings will not penalize the offeror and will result in their offer being further evaluated.

1.Quality of Product or Service Rating ____

Comments.

. Timeliness of PerformanceRating _____

Comments

. Business Relations Rating _____

Comments

4. Compliance with Price Estimates Rating _____

Comments

5. Customer Satisfaction Rating _____

Comments

6. Overall Performance Rating _____

Comments

7. Would you do business with this company again?Yes / No

8. Questionnaire completed by

Name of Employee

________________________________________________

Title

Mailing Address (Street Address)

(City, State, Zip)

Telephone and Fax Numbers

E-Mail Address

Signature of Employee Date

RATING GUIDELINES

Summarize contractor performance in each of the rating areas. Assign each area a rating of 0 (Unsatisfactory), 1 (Poor), (Fair), (Good), 4 (Excellent), 5 (Outstanding). Use the following instructions as guidance in making these evaluations.

Criteria

Quality of

Product or Service

Price Control

Timeliness of Performance

Business Relations

•

•Compliance with contract requirements

•Accuracy of reports

•Effectiveness of personnel

•Technical excellence

•Record of forecasting and controlling target prices

•Current, accurate and complete billings

•Relationship of negotiated prices to actuals

•Price efficiencies

•Met interim milestones

•Reliability

•Responsive to technical direction

•Completed on time including wrap-up and contract administration

•Met delivery schedules

•No liquidated damages assessed

•Effective management, including subcontracts

•Reasonable/cooper-ative behavior

•Responsive to contract requirements

•Notification of problems

•Flexibility

•Pro-active vs. reactive

•Effective small/smalldisadvantaged business subcontracting program

0 - Unsatisfactory

Non conformances are jeopardizing the achievement of contract requirements, despite use of Agency resources

Ability to manage price issues is jeopardizing performance of contract requirements, despite use of Agency resources

Delays are jeopardizing performance of contract requirements, despite use of Agency resources

Response to inquiries, technical/service/admin-istrative issues is not effective

1 - Poor

Overall compliance requires major Agency resources to ensure achievement of contract requirements

Ability to manage price issues requires major Agency resources to ensure achievement of contract requirements

Delays require major Agency resources to ensure achievement of contract requirements

Response to inquiries,

technical/service/admin-

istrative issues is marginally effective

- Fair

Overall compliance requires minor Agency resources to ensure achievement of contract requirements

Ability to control price issues requires minor Agency resources to ensure achievement of contract requirements

Delays require minor Agency resources to ensure achievement of contract requirements

Response to inquiries, technical/service/admin-

istrative issues is somewhat effective

- Good

Overall compliance does not impact achievement of contract requirements

Management of price issues does not impact achievement of contract requirements

Delays do not impact achievement of contract requirements

Response to inquiries, technical/service/admin-

istrative issues is usually effective

4 - Excellent

There are no quality problems

There are no price management issues

There are no delays

Response to inquiries, technical/service/admin-

istrative issues is effective

5 - Outstanding

The contractor has demonstrated an outstanding performance level in any of the above four categories that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances when contractor performance clearly exceeds the performance levels described as Excellent.

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