Obsevation paper

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TO Mr. Larry FROM Yan Treiber

DATE Wednesday, August 7, 00COURSE WRT-W1

Below is the information required on August 7,00 "Why do I need good communication skills (writing, speaking, and listening) to produce a quality work image in my chosen field of work?"(Mr. Larry).

WRITING SKILLS

Help with essay on obsevation paper

Writing skills are the skills that people use to put their thought on paper. (Mr. Larry).

Writing skills give people permanent record, flexible time to read and digest, economical way to communicate, short and to the point in today's workplace. (Guffey18).

Writing skills is useful for me even when I chose staying at home. I emailed my husband everyday while he spent half time in U.S. and half time in China. The most economical way to communicate is via emails. We emailed each other about our work, our life, our friends both in China and the U.S. Good writing skills will benefit me both in my personal life and future career.

SPEAKING SKILLS

Speaking skills are the skills that we use when we have conversations (Mr. Larry lecture).

Speaking skills need to be clear and appropriate. Good speaking skills will help to open a conversation, to clarify statement of needs, to summarize and make decisions (Guffey10).

Speaking skills became more important than ever before when I worked at Marshall Field's. I had a hard time to order merchandise from different stores. The longer I work there, the more I build my vocabulary. I can use specific, precise words to do my job. Good speaking skills help me work closely to customers by offering good service and building up future sale.

LISTENING SKILLS

Listening skills are the skills we hear and understand (Guffey71).

Good listening skills help people understand how to do their jobs, organizations know how to get higher productivity, and customers feel cared for (Guffey71).

I need to pay attention to listening to what customers say, trying to understand what they need, showing my interest how much they are cared for at Marshall Field's. Good listening skills is the key for me to build up trust and good relationship with customers to achieve a best sell in the children's department.

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