Home-based Workstyle

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It is 10 o'clock in the morning. After having a leisurely breakfast with his family, Jack sits at the computer desk and begins his work. He turns on the computer and logs onto the Internet. With just a few mouse clicks, he gets the latest news and all the information about today's tasks and objectives. Quickly, Jack makes a clear arrangement for today's job. Due to this type of flexible working, Jack managed to deal with different pieces of work at a time and he is still able to find time to play sports and join clubs in the neighborhood. Jack enjoys this lifestyle, and his company enjoys it too. In this information age, a home-based work style is beneficial for companies that use IT and Internet, because it can cut costs for the company, improve employees' efficiency and make it easier to communicate with customers face-to-face.

Implementing flexible working may mean the extra cost of setting up employees IT needs at home, but overall, people working at home will reduce costs. For example, less office space is needed, other employment overheads are saved and sometimes retaining experienced staff reduces the cost of recruitment and training. British Telecommunication is one of Europe's leading providers of telecommunications services and has around 108000 employees. The company began implementing teleworker schemes in 10 and now probably has the largest number of teleworkers of any UK organization. BT has already announced benefits from savings on property costs of 180 million pounds a year (a 50% reduction versus pre work style). Xerox benefits by saving 5% on call costs and fixed costs. These savings for the company can often translate to benefits for employees as well.

The benefits for the employees who work from home are many reduced disruption, reduced traveling and stress, flexible time and location, greater availability of information, greater freedom to balance work and home demands. Thus, their productivity is efficiently improved. Surveys show that in BT, productivity had increased up to 0% and 78% of teleworkers considered themselves to be more productive. One employee at BT said" I'd forgotten what it was like to read documents without my fingers in my ears. There is total peace here, no noisy individuals with headsets. No constant banter and distraction. I love it!" Another said" Standing on a crowded platform in the rain, followed by being herded into a sweaty carriage for over an hour, doesn't put people in a good mind set for work. From home you can get up later but still be at your desk earlier and in a much better refreshed." According to what they said, the home-based work style has an advantage that the office-based work style cannot compete with. Employees tend to finish a job at home, while there would be a far more chance that they would leave the work to be completed the next day if they had to travel home. Employees are more in control about when and how they work, so they have more freedom in achieving objectives.

A good relationship with its customers is another essential factor for a successful company. Employee who work from home are likely to join the local activities, so that they can get closer to their customers, making it easier to communicate with customers face-to face. Approximately a third of 1874 BT employees who work from home reported that they are involved in community and volunteering activities. 14%(67) of 1874 respondents stated that it made involvement easier and only respondents stated that it made involvement more difficult. 118(6%) reported an increase in the amount of time spent on such activities as a result of teleworking, and only 1 a decrease. It appears therefore that BT teleworking does support community involvement at least in the areas where employees live. BTs customer satisfaction in the area of service provision achieved 0 per cent - the strongest performance of all participating operators. Their business customers are amongst the most satisfied with their performance in providing service, complaint handling and billing. BT's customers also benefit from improved customer service because of increased availability of better-motivated account and technical supplier staff. BT has also found that it can faster responses to queries and complaints-both individually and by teams put together quickly by audio conference.

Improved customer relations, increased worker efficiency and reduced costs are three benefits that companies using the Internet and IT resources can reap from a home-based work environment. The world has now come to a stage where it is possible to change the traditional work style in a fixed company office or factory location, which had been the norm for most of the population for at least the last 100 years. Employees should ask themselves "do we really have to work in the same office all our lives?"

"How will it work in practice?" DTI, nd may, 00

http//www.dti.gov.uk/work-lifebalance/faqs.html

"Results of the first SUSTEL Survey-Assessing and Optimizing the Ecological and Social Benefits of Teleworking", WCG, 14/10/00,nd may, 00

http//www.wfh.co.uk/wfh/teleworking%0report_00.pdf

"Consultancy Case studies-Cost Reduction", WCG, nd may, 00

http//www.wfh.co.uk/wfh/consultancy/casestudies/case_btstory.htm

"Consultancy Case studies-Re-engineering", WCG, nd may, 00

http//www.wfh.co.uk/wfh/consultancy/casestudies/case_xeroxstory.htm

"Comparable Performance Indicators", BT Group, 10th may, 00 http//www.btplc.com/Betterworld/Customers/Customersatisfaction/ComparablePerformanceIndicators.htm

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